Warranty

WARRANTY AND RETURNS

All our surveillance products are covered by 3 years back-to-base manufacturer warranty.

You will find warranty periods displayed clearly on each product page. It is limited to the original purchaser only and is not transferrable to any other party. It does not include damage to the item from incorrect installation or use. 

You must contact us before returning your item so that we can give you the most appropriate shipping address based on your location and an RMA ticket number. You can contact us at xu@aistar.com.au or by phone on 1300 658 805.

The customer is responsible for inbound freight to AI Group Australia.